Introduction

Sorgo is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.sorgo.in. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

• Personal Data: We may collect personally identifiable information, such as your name, shipping address, email address, and phone number, when you purchase our products or sign up for our newsletter.
• Payment Information: When you make a purchase, we collect payment details, such as credit card information, to process your transaction.
• Automatically Collected Information: We automatically collect information about your device and how you interact with our site. This includes IP address, browser type, pages visited, and the time spent on each page.

How We Use Your Information

We use the information we collect in the following ways:

• To process and fulfill your orders.
• To communicate with you regarding your orders and customer service inquiries.
• To send you promotional materials and updates if you have opted in to receive them.
• To improve our website and services by analyzing user behavior.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: We may share information with third parties that perform services for us, such as payment processors and shipping companies.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal data.
• Deletion: You can request that we delete your personal data.
• Opt-Out: You can opt-out of receiving marketing communications from us at any time.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new privacy policy on our site.

Introduction

At Sorgo, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to ensure your complete satisfaction.

Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Proof of purchase is required.
• Timeframe: You have 30 days from the date of purchase to initiate a return.
• Process: To start a return, please contact our customer service team at +91 89783 74646. We will provide you with a return authorization and instructions on how to send your item back to us.

Refunds

• Processing:Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
• Partial Refunds: There are certain situations where only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us on www.sorgo.in or +91 89783 74646.

Shipping

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Shipping Times: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• Lost or Stolen Packages: We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Non-Returnable Items

Certain items are exempt from being returned:

• Perishable goods such as food and drinks.
• Gift cards.
• Health and personal care items.

Contact Us

For more information about our privacy policy and return policy, please contact us at

- www.sorgo.in
- reachus@sorgo.in
- +91 89783 74646